Frequently Asked Questions

Everything you need to know about our sustainable fashion and delivery services.

What is ColieCo's approach to sustainability?

We prioritize eco-friendly fashion by using ethically sourced materials, recycled fabrics, and ensuring a zero-waste production process in our local studios.

How long will it take to receive my order?

Standard domestic shipping typically takes 3-5 business days, while international orders can take between 7-14 business days depending on the destination.

What is your return and exchange policy?

We offer a 30-day return policy for unworn items in their original packaging. Please note that for hygiene reasons, certain items like earrings and intimate apparel are final sale.

How do I know which size to order?

Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as our sustainable cuts may differ from high-street sizing.

Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping costs and delivery times are calculated at checkout based on your specific location.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay.